Making an insurance claim
It’s quick and easy to make your insurance claim. Just check through the information below to get started.
Before you make a claim
Check your insurance terms and conditions to see if you’re covered. You’ll need your IMEI number so we can identify your device, but we’ll show you how to do that when you start your claim.
If you think your device has been stolen and your policy covers this, you’ll need a Crime Reference Number (CRN) from the police. If it happened abroad, please report it to the local police.
If you took out insurance with us before 6 March 2020, you’ll have our old insurance product, which is called Three Rescue. Please see Managing your Three Rescue policy for more information about how to make your claim.
After you make a claim
You’ll receive a confirmation email telling you what to do next. For all claims, please follow these steps:
- Switching off any device locks (e.g. Find My iPhone) and screen locks. If you don’t do this, we won’t be able to carry out tests and repairs and we’ll have to send your device back to you.
- Back up your personal data if you can.
- Remove the SIM card and any accessories.
- If we’ve asked you to post your device to us, please use the pre-paid shipping label we send you and follow the steps outlined in your claim confirmation email.