Home Signal can help enhance your indoor signal. You may be eligible to get a Home Signal box if you have trouble connecting to the network indoors, you live in a rural area or if your house has thick walls that block your signal.
If you have a black Home Signal, you can get help setting up and using it at our device support.
You need a 3G Three phone to use the Home Signal box and up to four phones can use it to send or receive calls, texts or data at any one time. You can also register up to 32 different numbers with it, so your friends and family can use their phones in your home, as long as they're on Three. You can set up your Home Signal box so that only the people you've given access to will be able to use it.
To set up your family and friends on your Home Signal box, just fill in our online form.
The box can send out a signal for up to 15 metres and on average, it's likely to use around half a gigabyte of your Home Broadband allowance per month, depending on your usage. An hour talking on the phone uses around 37MB of data.
To use the Home Signal box, you need:
Setting up your Home Signal box.
You can find out how to set up and use your Home Signal box here.
If we’ve loaned you a Home Signal box.
If you have temporary network problems, we may loan you a Home Signal box. We’ll send it to you with a pre-paid envelope that you can use to return it. Once we’ve resolved your signal issues, we’ll ask you to try using your phone indoors for a few days without the Home Signal box. After a few days, we’ll call you back to check that you’re still getting an indoor signal without the box.
Once we’ve confirmed that your signal problems are resolved, you’ll need to send back the Home Signal box. If you don’t return it to us, then we’ll charge £110 for the cost of the box.
If you leave us, or you’re still having indoor coverage problems with the Home Signal box, call 0800 358 4828 between 9.30am and 8pm so we can discuss your signal issues further.
If you’re upgrading, the normal 14 day money back guarantee applies.