Getting your device repaired.

Getting your device repaired.

Repair & warranty information.

If you're still within your device’s warranty period, your device’s manufacturer will assess, repair and return it to you for free, as long as the fault is covered by the warranty.

If your manufacturer’s warranty has expired, or your problem wasn’t caused by a manufacturer’s fault, you’ll need to pay for the repair. This policy doesn’t affect your statutory rights.

If you’ve got an iPhone, you’ll have a 12-month warranty unless you’ve also bought AppleCare. All other phones and all our dongles and MiFis come with a 24-month warranty. Find out what warranty period you’ll have by checking the table below.

Manufacturer.

Months of warranty for dongles and Mi-Fis.

Months of warranty for phones.

Months of warranty for tablets and laptops.

Acer

24

12

Alcatel

24

Apple

12

(24 with AppleCare)

12

(24 with AppleCare)

Asus

12

Blackberry

24

Gemini

12

Huawei

24

24

HTC

24

24

Lenovo

12

LG

24

Motorola

24

Nokia

24

Samsung

24

24

Sony

24

24

ZTE

24

24

Sending a device for repair.
If you need to send your device for repair, there are a few things you should do before sending it for repair. If you're still having trouble after following our troubleshooting steps, we'll show you how to contact your manufacturer for a repair:

  1. You should always update your software and then follow our troubleshooting steps. Pick your device here to find out how.
  2. If you haven’t done it yet, back up your device’s content and contacts
  3. You’ll need to take your SIM card and any memory cards (like SD cards) out of the device.
  4. If your problem's related to charging or your device’s battery, please send the charger along with the device.
  5. It’s also worth checking to see if you have any insurance policy for your device before deciding to send it away in case your device is not covered by the manufacturer’s warranty.
  6. If you’ve got an iPhone you’ll need to make sure you’ve turned off Find My iPhone and signed out from the iCloud before you send it for repair. If you don’t you may not be able to get your iPhone repaired or exchanged and you might be charged for an exchange. Find out if you’ve signed out.

Staying connected.

Our aim is to help you stay connected if your device needs to be sent away for repair.  When you contact us by phone or in store, our staff will be able to give you the options available to you. 

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