Why is my bill higher than expected?

We know that it’s never pleasant to find out you’ve paid more in your bill than you expected to. Hopefully, we can help you understand why it’s happened, and whether you might need to make some changes to your account.

There’s a few possible reasons why your bill is higher than you expected:

Your first and last bills.
Price increases mid-contract.
Using your phone abroad.
Calling or texting abroad from the UK.
Calls and texts not included in your allowance.
Your data allowance.
Sending texts to email addresses, shortcodes or with files attached.

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