Controlling your spend.

Controlling your spend.

On our current Pay Monthly and SIM plans, there are two ways to control how much you spend on top of your normal monthly cost.

Blocking calls that go over your monthly allowance (Excess to Bundle).

Say you have an allowance of 100 minutes a month. You can block your phone from making calls once you've used the 100 minutes.

Note: This Add-on can't be activated if you have All-you-can-eat minutes.

  • This won’t prevent you from calling 333, 999, non-geographical and premium rate numbers.
  • Blocks won't work while you’re roaming abroad, even in a Feel At Home country.

Blocking numbers that aren't included in your allowance (Out of Bundle).

Certain numbers – such as 084 numbers, national directory services and premium-rate text competition numbers – aren't included in your monthly allowance. Using this service will stop you from making calls once you’ve used up your monthly allowance.

  • Using this service will stop you from being able to call or text to numbers that aren't included in your monthly allowance. For example, premium rate 08 and 09 numbers (not including free 0800) and 188 directory enquiries.
  • Blocks don't work for Payforit or Shortcode services.
  • If you’re in a Feel At Home destination, you won’t be able to call numbers beginning with 070, 09 or 118 directory enquiries, but you can call 08 numbers using your allowance. If you don't have an allowance, calls to 08 numbers cost up to 18.8p per minute.
  • This cap can only be used for devices which can make calls. To cap your Mobile Broadband allowance, block calls or data that go over your monthly allowance.
  • This block doesn't stop you from going over your monthly call allowance. To do this, you also need to block calls that go over your monthly allowance.
  • Blocks won't work while you’re roaming abroad, even in a Feel At Home country.

Setting up blocks on your account.

You can change the blocking settings up to four times each calendar month.

  1. Log in to My3. If you haven't registered yet, you can register your My3 account here.

  2. Under Allowances, select Control your spend.

  3. Choose how you want to control your spend from the options available.

Yes.
No.

Yeah, awesome.

Seems we made things right.

Thanks for the feedback.

Help us improve.

Don't include personal information, e.g. your phone number or credit card details.