Changes to your monthly package price.
If you joined or upgraded your contract with us after 28 May 2015, for a phone or Mobile Broadband contract, you'll have signed up to our new terms and conditions. These allow us to increase the monthly charge for your package annually in line with inflation for our contract customers, by an amount up to the January Retail Price Index percentage rate (RPI).
This means that if you've taken out a new contract or upgraded on or after 29 May 2015, you may be expecting to see the monthly cost of your contract increase annually by an amount up to the January 2016 RPI rate of 1.3%, with the first price rise seen in your May bill. The good news is that we've decided not to apply this increase in May 2016. So for now, your bill won't change, however we will continue to review this. If we need to apply any increases at any time in the future, we will of course write to you to explain everything with plenty of notice.
Our right to increase your monthly recurring charge on an annual basis would have been brought to your attention when you entered into your new contract and can be found within the "Quick Summary" section of your Terms & Conditions, as well as being set out in full within clause 4.
Any RPI-related price increase only applies to the monthly recurring contract charge payable for your package if you're on our new pay monthly terms and conditions, and won't apply to Add-ons. It also won't apply if you're on a SIM-only plan, business plan or on our current Pay Monthly terms and conditions (if you joined or upgraded your contract before 29 May 2015, you'll be on these terms).
The good news is that we've decided not to apply this increase in May 2016. So for now, your bill won't change, however we will continue to review this. If we need to apply any increases at any time in the future, we will of course write to you to explain everything with plenty of notice.
The Retail Price Index.
RPI is a measure of inflation that's published monthly by the Office for National Statistics (ONS). It measures the change in the cost of a representative sample of retail goods and services over a specific period of time.
The ONS is the UK's largest independent producer of official statistics and is the recognised national statistical institute of the UK. As it's published by the ONS, the RPI is considered an independent measure that we can base price increases on.
Using the RPI percentage rate as the basis to calculate an annual price increase is standard practice within the mobile industry.
How much prices will rise?
We can't say exactly how much the increase will be each year, as it'll be based on an amount up to the January RPI rate (published in the February of that year). If the January RPI rate is negative, there won't be a change to your monthly charge in the relevant year. The January 2016 RPI rate has been announced at 1.3%.
You can use our calculator below to work out what you'll be paying if we were to apply this rate.
Monthly price calculator.
Tell us what you're paying monthly at the moment, and we'll work out your new cost.
We work this out by taking your monthly price in 2016 and adding an amount up to the 2017 RPI rate.
To give you a better idea of the price increases you might expect, the January RPI rate this year is 1.3%, it was 1.1% in January 2015, 2.8% in January 2014 and 3.3% in January 2013.
If you want to discuss these changes more, please call us on 333 from your Three phone or 0333 338 1001 from any other number.