Checking when your contract starts.
If you bought a new device or SIM in a 3Store, your contract will start and your connection will be active on the day you bought it.
If you bought a SIM in a third party channel, you will need to activate it by filling in our online form or calling us, and your contract will begin on the day you do this.
If you bought your new device over the phone or online, your contract will start on the day your device is due to be dispatched to you. If you delay your delivery for any reason, your contract will still start on the date your device was dispatched.
If you're upgrading your device before the end of your current contract, your new contract with us will start from your next bill cycle. If you're upgrading after the end of your original contract, your contract will begin immediately on the day you agree to it.
You can find out how to check when your contract ends here.