About calls & call charges.

About calls & call charges.

Your Three phone is automatically set up for making and receiving phone calls.

  • If you have a contract with inclusive minutes, you can use your minutes to call standard UK mobile and landline numbers beginning with 01, 02, 03. Your monthly allowance will depend on your price plan. You may be charged extra if you make calls outside of your allowance or if you call certain numbers.
  • If you're on Pay As You Go, you can start making calls as soon as you've topped up your account.

About call charges

If you have a contract with inclusive minutes, you can use your minutes to call standard UK mobile and landline numbers (beginning with 01, 02, 03). Once you've used all those minutes, you'll be charged for making calls until your allowance starts again. To check how much it costs to make a call outside of your allowance or on Pay As You Go, see our price guide.

The cost of calling 0800 and 0808 numbers is currently free for Three customers who are on a new 24-month contract plan and 1-month or 12-month SIM plans. However, from 1 July 2015, 0800 and 0808 numbers will be free for all mobile phone customers across all networks. You can find out more information at Ofcom's call costs guide.

If you’re under 18, you can get help and advice from Childline on 0800 1111, which is free if you call from your Three mobile. No-one will know you’ve made the calls because they won’t appear on your phone bill.

The numbers below aren't included in your monthly allowance and you'll be charged for calling them. You can find out the cost of making a call to these numbers by using our checking a call cost tool here.

Special numbers

Special numbers are numbers that you’ll be charged for using. The following are examples of Special numbers:

  • 070 personal numbers
  • 076 paging numbers
  • 084, 087, 09 and 118 Service Numbers

084, 087, 09 and 118 Service Numbers

These Service Numbers are used to call a range of different companies, including directory enquiries (118), premium rate numbers (09) and general service numbers (084, 087).

While the cost of calling some of these numbers can be just a few pence, others can cost several pounds, and sometimes it can be difficult to find out exactly how much you’re being charged.

To make it clearer, the cost is split into two charges: the Access Charge and the Service Charge. You’ll then be able to calculate the total cost calling these numbers by adding together the following two charges:

  • The Access Charge - this is what we will charge you per minute for making the call and is set at 45 pence per minute, with a 1 minute minimum charge. This will be the same charge for all Service Numbers on your plan.
  • The Service Charge - this is the rest of the call charge, which will vary based on the organisation you’re calling, who must let you know how much this charge is. For example, if the Service Charge was 20p per minute, the organisation you are calling might say: “Calls cost 20p per minute, plus your phone company’s Access Charge”. Depending on the number, the Service Charge may also include a connection charge.

You can find out more information at Ofcom's call costs guide.

International numbers

You'll be charged extra for calls from the UK to phone numbers in other countries. You'll also be charged extra to make calls when you're abroad or 'roaming'. You can save money on international calls from the UK to selected countries by buying our Add International Saver Add-on. To find out more about how much it’ll cost to use your device abroad, visit Roaming charges

Diverted calls

If you manually set up a call diversion on your phone, you'll be charged for diverted calls that you receive. The charges will depend on which price plan you're on, but your free minutes will be used where possible. The person calling you will only pay for the connection to the number they dialled.

Find out how much it costs to call numbers not included in your allowances.


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