Malicious & nuisance calls.
For tips on dealing with unwanted text messages, check out Spam messages on your phone.
Receiving malicious or nuisance calls.
If you receive malicious or nuisance calls, the following action may be useful:
- If the caller makes a direct threat of harm, call 999. If the threat isn’t immediate, call 101 - the non-emergency number for the police.
- Wait for the caller to speak first. If it’s an automated message, don’t make any number selections.
- Keep calm, don’t talk to the caller and hang up quickly.
- Don’t share any personal information.
If you’re worried about receiving malicious or nuisance calls, the following action may be useful:
- Don’t leave your name and number on your voicemail.
- Don’t reply to texts from numbers you don’t recognise.
- You might not want to answer calls from withheld numbers or numbers you don't know.
- How to block malicious or nuisance calls.
You can block a particular number by changing your phone settings.
Note: These are general guidelines. You should check your phone manufacturer’s support pages for further guidance.
- Tap the phone icon.
- Tap Settings.
- Tap Call.
- Tap Call rejection.
- Tap Auto reject list and enter the number you want to block.
Note: The number you want to block will need to be saved in Contacts.
- Tap the phone app.
- Select the caller you want to block, tap Block this caller then Block contact.
- Tap Settings.
- Tap Call+SMS filter.
- Switch Block calls to On.
- From your home screen, select Contacts and hold down the number you want to block. Tap Block number, then OK.
- Reporting malicious or nuisance calls.
To report a malicious or nuisance call:
- Report the incident(s) to the police. You’ll be given a crime reference number.
- Call us on 333 from your Three phone or 0333 338 1001 on any other phone (standard rates apply). Report your crime reference number and we’ll pass your details on to the Malicious Communications Bureau who will contact you and the police.
Note: When you call us, you’ll be given the opportunity to change your number. You may be charged a fee for this.
The police will decide whether or not to look into the calls.