Malicious & nuisance calls.
Receiving malicious or nuisance calls.
If you receive malicious or nuisance calls, the following action may be useful:
- If the caller makes a direct threat of harm, call 999. If the threat isn’t immediate, call 101 - the non-emergency number for the police.
- Wait for the caller to speak first. If it’s an automated message, don’t make any number selections.
- Keep calm, don’t talk to the caller and hang up quickly.
- Don’t share any personal information.
If you’re worried about receiving malicious or nuisance calls, the following action may be useful:
- Don’t leave your name and number on your voicemail.
- Don’t reply to texts from numbers you don’t recognise.
- You might not want to answer calls from withheld numbers or numbers you don't know.
- How to block malicious or nuisance calls.
You can block a particular number by changing your phone settings.
Unfortunately, there’s no specific solutions to block unknown numbers individually yet, but we don’t recommend answering calls from unknown numbers if they’re causing you problems.
Note: These are general guidelines. You should check your phone manufacturer’s support pages for further guidance.
- Tap the phone icon.
- Tap the three-dot menu icon at the top of the screen.
- Tap Blocked numbers.
- Add the number that you’d like to block.
You can also navigate to your Recent calls list and hold down on the number you want to block. Just select Block number, and voila! No more disturbances.
Note:If you’re not using iOS 6 or higher, the number you want to block will need to be saved in Contacts, not in Recents. The same steps will apply..
- Tap the phone app and navigate to Recents.
- Select the number you want to block by tapping the small circle to the right of the number.
- Scroll down the screen until the option Block this caller is visible, and select it. Problem solved!
- Tap Settings.
- Tap Call+SMS filter.
- Switch Block calls to On.
- From your home screen, select Contacts and hold down the number you want to block. Tap Block number, then OK.
- Reporting malicious or nuisance calls.
To report a malicious call that concerns you:
- Report the incident(s) to the police. You’ll be given a crime reference number. If a direct threat of harm was made, use 999. Otherwise, report the incident to 101, the non-emergency police line.
- Call us on 333 from your Three phone or 0333 338 1001 on any other phone (standard rates apply). Report your crime reference number and we’ll pass your details on to the Malicious Communications Bureau who will contact you and the police.
Note: When you call us, you’ll be given the opportunity to change your number. You may be charged a fee for this.
The police will let you know what their next steps are.
To report a nuisance call:
- Call us on 333 from your Three phone or 0333 338 1001 on any other phone (standard rates apply). Let us know the number that is causing your problems and one of our team will help prevent the number from calling in future.
You can now also report nuisance calls by texting CALL and the nuisance number you wish to report to 37726 or 7726.
Note: Try to have as much information as you can about the nuisance call(s), such as the time and date of the call, the number, how many times the number has called you and (if you’ve answered the call previously), any information the supposed caller provided you with.
- Did you mean.