Voicemail security.

Voicemail security.

We want to help you keep your personal information safe and secure. Callers leave all kinds of information in private voicemail messages to you. This may be information that you want to keep private. There are already procedures in place to protect you, but there are things you can also do to make sure that your information and voicemails are further protected.

By default your Three voicemail uses a feature called Fast Login. This means that if you're calling from your own phone, you'll be able to access your voicemail without entering a PIN, even if you've previously set one up. If you'd like the highest level of voicemail security, you should turn off Fast Login so that your voicemail requires a PIN code even when accessed from your phone. You can turn off Fast Login easily in just a few steps:

  1. Dial 123 to access your voicemail
  2. Select option 4
  3. Select option 2
  4. Select option 2
  5. Finally, select option 1

Once you hang up you'll always need to enter your PIN to access your voicemail, even when you call from your own phone. We recommend that you try this now to confirm that everything is working.

If you haven't set up a PIN yet, you can set one between four and eight digits long by following the steps below:

  1. Call 123 from your phone
  2. Select 4
  3. Select 2
  4. Select 1
  5. Enter a new PIN followed by #
  6. Enter the PIN again followed by #

Your voicemail PIN will now be set up or have changed. No one from Three will be able to find out what your PIN is, so only you'll know it.

Tips to help you choose a PIN:

  • avoid using repeated digits, e.g. 112233
  • avoid anything obvious e.g. your birthday
  • your PIN needs to be easy to remember but difficult for other people to guess
  • change your PIN regularly
  • change your PIN if you suspect someone else may have guessed it.


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Don't include personal information, e.g. your phone number or credit card details.