Accessing adult content on your phone.

We work together with our industry peers, regulators, government, law enforcement agencies, children's charities and the Internet Watch Foundation to offer safeguards to protect children from inappropriate content online.

How to change your filter settings.

You can block and unblock adult content on your phone by giving us a call or adjusting your settings yourself.

Go to on your phone.

Select My3 account.

Select Security.

Select Update adult filter settings.

Enter your PIN. If you haven't got one, you'll need to set up a PIN in your My3 account.

Switch your adult filter settings to on. You can turn it off again whenever you want.

Select Save. Your settings will be updated immediately but you’ll need to end your current data session before this can take effect. You can do this by turning your device on and off or selecting and then de-selecting airplane mode.

Please note that if you're on Pay As You Go you'll need to verify your age before you can turn the adult filter off. Check the Verifying your age section below.

If you’re unable to update your settings using these steps, please call us on 333 and we’ll be happy to help.

Our use of adult content filters.
Problems after changing your settings.
Verifying your age.
Educating children about internet safety.
If a site is being wrongly filtered.

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