Accessing adult content on your phone.
We work together with our industry peers, regulators, government, law enforcement agencies, children's charities and the Internet Watch Foundation to offer safeguards to protect children from inappropriate content online.
How to change your filter settings.
The best way to change your settings is to download the app.
- In the app, go to More
- Tap Adult content.
- Scroll to the top of the screen and select the My3 account tab
- Select My Account Settings.
- Select My Security Settings.
- Select Update adult filter settings.
- Enter your PIN. If you haven’t got one, you’ll need to set up a PIN in your My3 account.
- Switch your adult filter settings to on. You can turn it off again whenever you want.
- Select Save.
Your settings will be updated immediately but you’ll need to end your current data session before this can take effect. You can do this by turning your device on and off or selecting and then de-selecting airplane mode.
Please note that if you're on Pay As You Go you'll need to verify your age before you can turn the adult filter off. Check the Verifying your age section below.
If you’re unable to update your settings using these steps, please call us on 333 and we’ll be happy to help.
- Our use of adult content filters.
Our network has filters that can be applied for customers under the age of 18. The filters have been developed in line with the content self-regulation code of practice that we produced alongside other mobile operators in the UK and are based on an independent framework produced by the British Board of Film Classification (BBFC).
The BBFC classifies online adult content as anything that can be described as violent, gory, sexually explicit or drug-related in the same way that 18+ film and video content is classified. You can find out more about the classification of adult content on the BBFC site.
In support of the UK government's drive to improve internet safety, all new Pay Monthly and Pay As You Go services will have our internet content filter switched on by default. This is to make sure that only age-appropriate content is viewable. If you're over 18, you can switch this filter off at any time,
This allows us to offer more protection to any children who may be given one of our devices.
- Problems after changing your settings.
If you still can't access adult content after changing your settings, try switching your phone off and back on again, or unplugging your dongle. This will refresh your connection to the network and should let you access adult content. If you're still having trouble, give us a call on 333 from a Three phone or 0333 338 1001 (standard rates apply) from any other phone and we'll look into it for you.
- Verifying your age.
If you're over 18, and you want to access adult content, there are three ways to verify your age:
- On your Three phone: just pay a one-off charge of 99p using your credit card and we'll credit it back to your Three account.
- By calling us: you'll need a credit card, but give us a call.
- In a Three Store: bring some ID in to show us.
- Educating children about internet safety.
We believe children should be able to safely benefit from the technology available to them. It's important to understand that while adult filters help to protect children from unsuitable content, they are not a standalone solution.
Even with mobile filters in place, children may access unsuitable content by:
- connecting to the internet over Wi-Fi (instead of connecting over our network)
- visiting encrypted sites
- accessing the internet through another person's or a public device
- sharing content through emails, pictures and text messages.
With this in mind, we encourage parents and guardians to use the fantastic resources that are available to help them to speak to their children about internet safety, in order to educate and protect them whenever and wherever they go online.
UK charity the Internet Watch Foundation provides a comprehensive index of online sources of information aimed at helping you to protect your children and family from issues ranging from cyberbullying and grooming to online terrorism and hate crime. The index also includes a list of key children's charities and sites that provide advice and resources on internet safety. Three are proud to have been the first mobile operator to join IWF's membership, which now includes over 100 organisations working together to eliminate child sexual abuse images online. You can find more advice for parents and children on the Internet Matters website.
- If a site is being wrongly filtered.
Sometimes a website can be blocked in error. If you think there's been a mistake, or you come across a website that's not blocked when it should be, then email us at email@example.com and we'll acknowledge it within three business days.
Note: The team who monitor this inbox has no access to customer accounts and won't be able to turn your filter off. If you're having problems, please call us or drop in to a Three store for help.