BlackBerry Internet Service.

BlackBerry Internet Service.

To use the internet, email and BlackBerry Messenger on your BlackBerry you'll need to set up Blackberry Internet Service, unless you're running BlackBerry OS 10 or later, which you'll have if you've got a BlackBerry Q10 or Z10. It costs £5 and lasts up to 30 days.

If you have a contract with us this should already be set up on your BlackBerry. It'll show in your My3 account as Add BlackBerry. If you can't see this, you can buy it in your My3 account by scrolling down the page and selecting Add BlackBerry.

Note: If you're on a plan with a limited data allowance, once you have reached your data allowance within your plan you'll need to buy more data to continue using BlackBerry Internet Services. You can do this in your My3 account.

If you're on Pay As You Go and you've activated your SIM and topped up, unless you've got a BlackBerry running OS 10 or later, you'll need to set up BlackBerry Internet Service. Here's how:

  1. Text Start to 38001
  2. £5 will automatically be taken from your credit. We'll text you to confirm that £5 has been taken from your credit and that your BlackBerry Internet Service has been set up
  3. Turn your BlackBerry off and on again

If the internet still doesn't work you may not have registered your BlackBerry Internet Service. If you don't see a message asking you to register when you turn on your phone again, or you skip this part and decide to register later, follow these steps:

  1. From the Menu, select Options
  2. Select Device
  3. Select Advanced System Settings
  4. Select Host Routing Table
  5. Select the Blackberry icon followed by Register Now
  6. Select OK

You'll be able to start browsing the internet when you see the BlackBerry icon next to the signal bar at the top of your screen.

To start browsing the internet once you've set up BlackBerry Internet Service, select this browser icon

If you want to cancel BlackBerry Internet Service you can text CANCEL to 38001 if you're on Pay As You Go, or go to in your phone’s browser and click Cancel. If you have a contract with us, you'll need to call us on 333 from a Three phone or 0333 338 1001 (standard rates apply) from any other phone.

You can find out how to set up email and BlackBerry Messenger on your BlackBerry, by visiting our device support and selecting your phone.

Note: on June 15 2017, Blackberry discontinued their in-built content filtering system. If you need to filter content using a Blackberry after this date, you’ll need to download a third-party application.

For more help, visit BlackBerry.


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