To get the best experience on your non-Three phone you may need to change some settings to access the internet, email and send or receive picture or video messages.

The easiest way to do this is to have your settings sent to you ‘over the air’ (OTA) by text. The first time you try to use the internet or send a picture or video message from an unlocked phone, we’ll send you a text letting you know that we’re sending you these settings. You’ll then receive the settings by another text and may need to accept them before they can be installed on your phone.

If you’re using a Windows or Android phone, BlackBerry, iPhone or some other phones, you may not be able to get your settings over the air as these phones don’t support this. If you don’t receive the text when you first try to use the internet, you’ll need to get the settings yourself.

Get the settings yourself.

We may be able to send you the settings if you fill in our online form and follow these steps:

1. Enter your phone number
2. Select your phone's manufacturer and model. If you don’t know the model, you can enter your phone’s serial number. To find this, enter *#06# on your phone and the serial number will appear on its screen

3. If you can tick Accessing 3 Internet Services GPRS and Sending or receiving picture messages (MMS), your phone supports over the air settings. Select these options

4. Click Send settings
5. You’ll get a text message from us with the settings you need
6. Follow the onscreen instructions on your phone to change your settings

Note: If you only see the option Sending or receiving text messages (SMS), it means that your phone doesn't support over the air settings and you'll have to enter the settings manually.

Get the settings manually.

If we can’t send you your settings by text or through our online form, you’ll still be able to get them. You’ll just need to enter them manually. To find out where to put these settings, you’ll need to check your phone’s instruction manual. For help getting these settings on a non-Three iPhone, click here.

Here are the settings you’ll need to enter:

Name	Setting	What's it for?
Internet APN	three.co.uk	Connects your phone to the Three network for internet, email etc
Browser homepage	http://ghp.three.co.uk/	Gives you Planet 3 and quick access to top mobile internet sites like Twitter and Facebook
MMS APN	three.co.uk	For sending and receiving picture and video messages ( MMS)
MMSC proxy address	mms.three.co.uk	For sending and receiving picture and video messages ( MMS)
MMSC proxy port	8799	For sending and receiving picture and video messages ( MMS)
MMSC	http://mms.um.three.co.uk:10021/mmsc	For sending and receiving picture and video messages ( MMS)
SMSC Address	+447782000800	For sending and receiving text messages

 

If your phone’s settings aren’t listed, you’ll need to check your phone’s user guide or the manufacturer’s website.

Note: If you have a BlackBerry you’ll need to make sure that you’ve set up BlackBerry Internet Service as well to access the internet.