About Feel At Home.

With Feel at Home in Europe you can use your allowances to call and text the UK and the majority of European destinations, and use your data, and it won't cost you a penny more. If you don't have any allowance left, you'll also benefit from special roaming rates. If you’re in one of our Feel at Home Around the World destinations you can also use your allowances to call and text the UK and use your data at no extra cost. Calls and texts to the UK and within the EU/EEA are included in your allowance with all our plans as part of Feel At Home in Europe. It's also free for our customers to receive calls, texts, photo messages and video messages in our Feel At Home destinations, unless you’re on an Essential plan in which case you’ll be charged to make or receive calls, texts, photo messages and video messages if you’re roaming in any destination that’s not part of Feel at Home in Europe (use in Feel At Home Around the World destinations is chargeable for Essential plan customers). Find out which plan you’re on by logging into My3, then clicking Upgrades and Offers, then More details. If you don't have any allowance left, you'll also benefit from special roaming rates.

If your plan includes Feel At Home, you can enjoy these benefits whether you’re on Pay Monthly or Pay As You Go, using a tablet, phone, Mobile Wi-Fi or dongle. If you’re on Pay Monthly, you’ll automatically use your monthly allowances and Add-on allowances to call and text the UK and use data. And if you’re on Pay As You Go you can convert Pay As You Go credit into an Add-on to get an allowance to fully enjoy Feel At Home Or, if you prefer, you can also use our unbeatable rates for data at 1p/MB, 2p/text and 3p/min.

Feel At Home works automatically when you arrive in a Feel At Home destination. Make sure data roaming is switched on in your device's settings. First, you’ll get a text confirming that calls and texts back to the UK and using data are at no extra cost. If you’re in a Feel At Home in Europe destination we’ll also remind you that calls to local numbers, between Feel At Home destinations, will also come out of your allowance. Then you’ll get a text confirming the standard international roaming charges for the country you’re in if you’ve used all of your plan’s allowances. Please note, on 15 June 2017 we made some changes to our international roaming pricing. To check out the standard international roaming charges for the country you’re visiting, go to Roaming Charges and choose your destination.

* Feel At Home in Europe can be used on all plans, including Essential. If you’re on an Essential plan, roaming in Feel At Home Around the World countries will still be chargeable.

Don't forget that when you're calling or texting back to the UK, you'll need to replace the first 0 in the number you're calling or texting with +44.

There are a few things you may want to check further down this page before you go abroad, including what to do if you have any problems when you get to your destination.

Our Feel At Home destinations.
What we mean by 'allowance' & all-you-can-eat allowances.
Usage restrictions.
If you go over your allowances.
Problems using Feel At Home.
Add-ons that don't work with Feel At Home.
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