Managing your data roaming settings.

Managing your data roaming settings.

Data roaming is using the internet on your phone or Mobile Broadband device when you're abroad.

Smartphones are permanently connected to the internet so you could use data abroad without realising it. You can change your roaming settings before you go abroad, either by turning data roaming off on your phone or by changing your network settings. If you switch data roaming off, you won't need to worry about any applications running in the background that could be using data without you knowing. Whether you choose to have it on or off, you'll still be able to make calls and send texts.

Our step-by-step guide can help you manage your data roaming settings on your phone. It’s the most secure way to avoid bill shock as you won’t be charged for data anywhere in the world if your phone’s data roaming settings are switched off.

For Mobile Wi-Fi users, your device isn't set up to automatically connect to the internet while roaming abroad, to prevent you from incurring unexpected data usage and charges. You can change your data roaming settings through your device dashboard. Roaming settings for Mobile Broadband can’t be changed in My3. Find out more information on how to change this setting here

You can change your data roaming settings for your phone in your My3 account before you go abroad. If your settings are set to UK Only, you won’t be charged for data roaming outside the UK but you’ll be able to visit free sites.

To change your data roaming settings in My3:

  1. Go to your My3 account on your computer
  2. Log in by entering your phone number and password. You can register your My3 account here
  3. Click Edit internet access settings
  4. Check the UK and abroad box
  5. Click Save

Your data roaming settings will now be turned off. You can turn them back on by checking the UK and abroad box.

Note: We can't guarantee that changing your My3 settings will always work. For example, you may be charged for roaming if we're carrying out important system maintenance while you’re abroad. The best way to avoid this is to make sure you’ve switched off data roaming in your phone’s settings or Mobile Broadband Device Dashboard.

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