About TrafficSense™.

About TrafficSense™.

TrafficSense™ is a term we use to describe how we manage traffic on our network. Whenever we do this, it’s to provide the best possible internet experience for all our customers.

Our approach to this may vary over time in order to meet network demand. The latest information on TrafficSense™ and how it may affect you is available on this page.

As a network built to serve its customers we have to be prepared to ensure we can provide you with a smooth and reliable experience no matter what. In the event of network or equipment failure, or heavy congestion, we may have to deploy technology to ensure that our network runs smoothly, supporting time critical traffic and minimising disruption.

Roaming and Traffic Management

In relation to overseas traffic in Go Roam destinations we provide a choice of plans, some of which include traffic management as set out below. We do this to provide customers with choice as to the type of service they may wish to enjoy and to protect our network. These traffic management measures ensure a consistent experience and protect essential services.

Go Roam in Europe

On selected plans in Go Roam in Europe destinations we provide streaming at standard definition, and reduce the speed of P2P and VPN services to ensure we can provide time critical services to all of our customers. The above measures apply to the following plans:

  • Pay As You Go customers who are using Add-ons.
  • Contract handset and SIM Only customers, (except for those with an AYCE data plans). Contract handset and SIM Only customers can’t use their phones in Go Roam in Europe as a Personal Hotspot as standard.

Customers on the above plans wishing to use unlimited data on our network without any of the above restrictions in Go Roam in Europe destinations, can purchase a Data Passport Add-on, which provides all-you-can-eat data without restrictions for a full calendar day. Further details can be found here. Customers choosing to use their Pay As You Go credit and those with all-you-can-eat data plans, don’t have the above measures applied in Go Roam in Europe destinations.

Go Roam Around the World

In Go Roam Around the World destinations we provide streaming at standard definition, reduce the speed of P2P and VPN services to ensure we can provide time critical services to all our customers, use of Personal Hotspot is not included. The above measures apply to all plans.

Contract handset (including Advanced and Essential plan customers) and SIM Only contract customers wishing to use unlimited data on our network, without any of the above restrictions in Go Roam Around the World destinations can purchase a Data Passport Add-on, which provides all-you-can-eat data without restrictions for a full calendar day. Further details can be found here.

For further information on our traffic management approach see our TrafficSense™ facts document, or you can see what we say about traffic management in our terms and conditions.

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