Everything you need to know about upgrading your account.
You can upgrade your phone, SIM or Mobile Broadband account if:
- You're in the last 30 days of your contract, or your contract has ended. You can find out your contract end date on the Three app or My3. To find the end date, click on check if you can upgrade within Upgrades & offers. Your contract end date is shown as Your Minimum Term.
Note: You can upgrade before this but you’ll need to pay an early upgrade fee. Check out More about upgrading below.
- You've paid all your bills.
- How to upgrade.
The easiest way to upgrade a phone plan is online. To find out what your upgrade options are:
- Log into your My3 account. If you haven't registered, you can register your My3 account here.
- Go to Check if you can upgrade under the Upgrades & offers panel, to see if you're eligible to upgrade online. If you’re eligible, you’ll see the upgrades and offers available to you here.
Note: If you open the Three app on your phone and disconnect from WiFi so that you're using mobile data, you can log in without using a password.
- More about upgrading.
Here are a few things you need to know about upgrading:
- If you're on one of our 1 month SIM deals, you can upgrade to a Pay Monthly package with a phone after you've been with us for 3 consecutive months if you've passed a further credit check.
- If you want to upgrade before your last month, you can but you'll be charged an early upgrade fee. This fee covers the remaining months of your current contract and will need to be paid at the time of upgrading. For example, if your monthly recurring cost is £12 a month and you have a further 6 months left on your contract, your upgrade fee would be £72. You'll need to visit a Three Store or call us to upgrade early.
- You can trade in your old device to reduce the cost of a new phone.
- If you want to discuss your current plan, please get in touch.
- Don’t worry! If you’re upgrading your device and plan, you’ll keep the same Three phone number. If you’re joining us from another network and want to keep your number, go for it.
If you’re looking to upgrade your plan without upgrading your handset, check out how to change your price plan.
- Did you mean.