Reporting your Three device lost or stolen.
If your device is lost or stolen, you must contact us straight away. We'll protect your account from misuse, help you sort out a replacement, and get you back up and running quickly.
0333 338 1001
Call from abroad.***
+44 7782 333 333
Tablet or Mobile Broadband customer?
0333 338 1003
Call from abroad.***
+44 7782 333 500
Lines open 8am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday.
Do you have insurance?
- You can make a Three Rescue™ claim online here, or contact us on the details above.
- If you have insurance with Lifestyle Services Group (LSG) and want to make a claim you can call the claims line on 0845 674 3333.
- If you have insurance with CPP Phonesafe and want to make a claim you can call the claims line on 08451 232 333.
Note: You’ll have to pay a claim excess fee for replacing a lost or stolen phone. If you've been the victim of a crime, we recommend you report any stolen device to the police and get a crime reference number.
What else do you need to know?
Anytime your phone is lost or stolen, you should change all your passwords right away, especially the following:
- Email accounts
- Online banking
- Social media accounts
Three Rescue™ is administered by Asurion Europe Limited (“Asurion”), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB.
If Three RescueTM was purchased after 7 August 2017:
The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Please see your Welcome Pack for further details.
If Three RescueTM was purchased before 7 August 2017:
The Insurer is Liberty Mutual Insurance Europe Limited ("Liberty"), which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205). Please see your Welcome Pack for further details.
** Standard call rate applies.
*** Standard roaming costs apply. Find out about our international charges.