Reporting your Three device lost or stolen.
If your device is lost or stolen, you should phone us straight away. We’ll protect your account from misuse and if you’ve got Three Rescue™ Full Cover we’ll help you get a replacement so you’re back up and running as quickly as possible. If you’ve been the victim of crime, call the police before anything else and get a crime reference number as soon as possible.
Call us on 0333 338 1001 (standard call rate applies)
Call from abroad on +44 7782 333 333 (standard roaming rates apply – see our Price Guide)
Tablet or Mobile Broadband customer?
Call us on 0333 338 1003 (standard call rate applies)
Call from abroad on +44 7782 333500 (standard roaming rates apply – see our Price Guide)
Lines open 8am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday.
Do you have Three Rescue™ Full Cover insurance?
If you took out Three Rescue™ Full Cover insurance (available to purchase before September 2018) you can make a Three Rescue™ claim online here, or contact us on the details above. You’ll have to pay a claims excess fee to replace your lost or stolen device.
- If Three RescueTM was purchased after 7 August 2017:
The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Please see your Welcome Pack for further details.
- If Three RescueTM was purchased before 7 August 2017:
The Insurer is Liberty Mutual Insurance Europe Limited ("Liberty"), which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205). Please see your Welcome Pack for further details.
Three Rescue™ is administered by Asurion Europe Limited (“Asurion”), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB.
- If you have insurance with Lifestyle Services Group (LSG) and want to make a claim you can call the claims line on 0845 674 3333.
- If you have insurance with CPP Phonesafe and want to make a claim you can call the claims line on 08451 232 333.
Don’t forget to change your passwords.
Any time your phone is lost or stolen you should change your passwords straight away, especially for your email, online banking and social media accounts.