Reporting your Three device lost or stolen

Reporting your Three device lost or stolen

If your device is lost or stolen, you should contact us straight away. We’ll protect your account from misuse. If you’ve been the victim of crime, call the police before anything else and get a crime reference number as soon as possible.

Live Chat

Live Chat is available 8am to 8pm Monday to Friday, and 9am – 6pm Saturday and Sunday.


Do you have Three Insurance Full Cover?

If you have Three Insurance Full Cover, you can make a Three Insurance claim online here.

For more information on Three Insurance, including what you need to know before and after making a claim, check out About Three Insurance.


Do you have Three Rescue™ Full Cover insurance?

With effect from 6 March 2020, we no longer offer Three Rescue™ for sale. For more information on our new insurance product, check out About Three Insurance.

If you have a Three Rescue policy, read on for information about making a claim, and who’s responsible for administering your policy.

If you took out Three Rescue™ Full Cover insurance (available to purchase before September 2018) you can make a Three Rescue™ claim online here, or contact us on the details above. You’ll have to pay a claims excess fee to replace your lost or stolen device.

Three Rescue™ is administered by Asurion Europe Limited (“Asurion”), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: PO BOX 670, Brentford, TW8 1DA.


Don’t forget to change your passwords.

Any time your phone is lost or stolen you should change your passwords straight away, especially for your email, online banking and social media accounts.

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