Reporting your Three device lost or stolen

Reporting your Three device lost or stolen

If your device is lost or stolen, you should contact us straight away. We’ll protect your account from misuse. If you’ve been the victim of crime, call the police before anything else and get a crime reference number as soon as possible.

Live Chat

Live Chat is available 8am to 8pm Monday to Friday, and 9am – 6pm Saturday and Sunday.


Do you have Three Insurance Full Cover?

If you have Three Insurance Full Cover, you can make a Three Insurance claim online here.

For more information on Three Insurance, including what you need to know before and after making a claim, check out About Three Insurance.


Do you have Three Rescue™ Full Cover insurance?

With effect from 6 March 2020, we no longer offer Three Rescue™ for sale. For more information on our new insurance product, check out About Three Insurance.

If you have a Three Rescue policy, read on for information about making a claim, and who’s responsible for administering your policy.

If you took out Three Rescue™ Full Cover insurance (available to purchase before September 2018) you can make a Three Rescue™ claim online here, or contact us on the details above. You’ll have to pay a claims excess fee to replace your lost or stolen device.

Three Rescue™ is administered by Asurion Europe Limited (“Asurion”), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: PO BOX 670, Brentford, TW8 1DA.

  • If Three RescueTM was purchased after 7 August 2017:
    The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Please see your Welcome Pack for further details.
  • If Three RescueTM was purchased before 7 August 2017:
    The Insurer is Liberty Mutual Insurance Europe SE (LMIE), which is trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. Registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company.
    LMIE’s UK branch registered address is 20 Fenchurch Street, London, EC3M 3AW which is authorised by the Commissariat aux Assurances and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority (registered number 829959). Details about the extent of regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from LMIE on request.

Don’t forget to change your passwords.

Any time your phone is lost or stolen you should change your passwords straight away, especially for your email, online banking and social media accounts.

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