Return, exchange or cancel your upgrade.

Cancelling an upgrade.

To talk to us about cancelling your phone upgrade, call 333 free from a Three phone or contact us another way.

To talk to us about cancelling your Mobile Broadband upgrade, call 500 free from a Three phone or contact us another way.

If you upgraded in store, you can pop back in to talk about cancelling and read more below about returning your device.

Returning or exchanging your new device.

You can return or exchange your device depending on how long you’ve had it, what condition it’s in, and how you upgraded.

Upgraded over the phone or online.
Upgraded in a 3Store.
If you bought your device from a third party retailer.
Yes.
No.

Yeah, awesome.

Seems we made things right.

Thanks for the feedback.

Help us improve.

Don't include personal information, e.g. your phone number or credit card details.