Return, exchange or cancel your upgrade.

Cancelling an upgrade.

To talk to us about cancelling your phone or Mobile Broadband upgrade, get in touch.

If you upgraded in store, you can pop back in to talk about cancelling.

If you’re trying to cancel an Add-on rather than an upgrade, reach out to us.

Returning or exchanging your new device.

You can return or exchange your device, depending on how long you’ve had it, what condition it’s in and how you upgraded. Don’t panic; exchanging your device won’t affect your phone number.

Upgraded over the phone or online.
Upgraded in a Three store.
Bought your device from a third-party retailer.
Replacing a SIM card.
Yes.
No.

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