I need a PUK code.

I need a PUK code.

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We know how easy it can be to forget your PIN, so if you’ve managed to block your phone by trying it too many times, you’ll need a PUK (Personal Unblocking Key) code.

If you need your PUK, you’ll need to contact us so we can give you it. There’s lots of ways you can get in touch on this page.

When you enter your PUK code you'll be asked to enter a new 4-digit PIN of your choice.

You have 10 chances to get the PUK code right. After that your SIM will be blocked. If the PUK code hasn't worked after the second attempt, it's best you contact us and we'll be able to help you.

We’d be sad if you were considering leaving us, but to make sure you’re on the right page try not to get this confused with unlocking your phone to use with another network, or getting a PAC code.


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