Bills, payments and credit checks.
Understanding your bill and payments can be confusing. We’ll try and answer any questions you have about your bill here.
- Credit checks.
When you sign up for a Pay Monthly plan, we’ll run a credit check, so we’ll need to ask you some questions. We won’t save your information; we just use it for the credit check.
These questions will help us to prevent fraudulent credit checks being made in your name.
We use a licensed Credit Reference Agency called Experian to check your credit rating and they keep a record of our search and your application.
Failing a credit check.
Sometimes, the data we find on a credit check doesn’t meet our criteria. Although that means we can’t give you a Pay Monthly plan, you can still join us on Pay As You Go.
If there’s a specific reason why you may be failing a credit check, like if you haven’t lived in the UK for three years, please give us a call on 0800 033 8001 or join us on Pay As You Go straight away.
Making multiple failed orders.
If you’ve failed a credit check, don’t keep submitting orders. Failed credit checks will be noted on your account and might affect your credit rating in the future.
When we do a credit check, we might ask to take a deposit or ask you to answer some more questions. It’s a normal part of our process, so don’t worry.
- Paying online.
You can pay for products online with:
- Visa credit or debit cards
- MasterCard credit or debit cards.
At the moment, we don’t accept payment with:
- Visa Electron
- American Express
- Diners Club cards.
To buy online, you'll need:
- A valid email address
- to be at least 18 years old
- to have read and agreed to our terms and conditions
- to pass a credit check if you want to take out a Pay Monthly Plan.
- Paying for a Pay Monthly contract.
Setting up a Direct Debit.
If you’re taking out a Pay Monthly Plan with us, you’ll need to set up a monthly Direct Debit. This is so that we know you’re going to pay your bills when we send out your new device.
What you need to set up a Direct Debit.
- A valid UK bank account number and sort code
- an account in your name or in a joint name.
Changing your payment method.
If you don’t want to pay by Direct Debit, you can change the way you pay in your My3 account once you’ve got your device.