Managing your voicemail

Just joined Three? Check out our top tips for your first 30 days in our Welcome guide.

To find out how much it costs to use voicemail in the UK and abroad, check out Voicemail charges.

To set up your voicemail, follow these steps:

  1. Call 123 from your phone
  2. Choose a new PIN and select #
  3. Confirm your new PIN and select #
  4. You'll be asked to record your name as this identifies you when you send messages to other people
  5. Say your name clearly and select #
  6. Select 1 if you're happy with your name. Select 2 if you want to listen to your name. Select 3 to re-record your name
  7. You'll be asked to record a message that callers will hear when they go to your mailbox
  8. Say your message clearly and select #
  9. Select 1 if you're happy with your message. Select 2 if you want to listen to your message. Select 3 to re-record your message

Your voicemail will now be set up on your phone.

If you want to turn off your voicemail, you'll need to call us on 333 from a Three phone. You can also call 0333 338 1001 (standard rates apply) from any other phone.

Once you’ve turned off voicemail, you’ll have to call us again on the same number to set it up again.

Voicemail security

We want to help you keep your personal information safe and secure. Callers leave all kinds of information in private voicemail messages to you. There are already procedures in place to protect you. But there are things you can also do to make sure that your information and voicemails are further protected.

By default your Three voicemail uses a feature called Fast Login. If you're calling from your own phone, you'll be able to access your voicemail without entering a PIN. This will happen even if you've previously set one up. If you'd like the highest level of voicemail security, you should turn off Fast Login. You can turn it off easily in just a few steps:

  1. Dial 123 to access your voicemail
  2. Select option 4
  3. Select option 2
  4. Select option 2
  5. Finally, select option 1

Once you hang up, you'll always need to enter your PIN to access your voicemail. Even when you call from your own phone. We recommend trying it out straight away to confirm that everything is working.

If you haven't set up a PIN, you can set one between 4 and 8 digits long by following these steps:

  1. Call 123 from your phone
  2. Select 4
  3. Select 2
  4. Select 1
  5. Enter a new PIN followed by #
  6. Enter the PIN again followed by #

Your voicemail PIN will now be set up or have changed. No one from Three will be able to find out what your PIN is, so only you'll know it.

Tips to help you choose a PIN:

  • Avoid using repeated digits, e.g. 112233.
  • Avoid anything obvious e.g. your birthday.
  • Your PIN needs to be easy to remember but difficult for other people to guess.
  • Change your PIN regularly.
  • Change your PIN if you suspect someone else may have guessed it.



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