About picture & video messages

A picture or video message is also known as an MMS or 'multimedia messaging service'.

With picture and video messaging, you can send and receive photos, videos, or audio files from your phone. You'll have a size limit of 300KB, so it's not possible to send files over that size. 300KB should be large enough to send a photo or about twelve seconds of video. Most phones automatically re-size files where possible so that they're the correct size to send.

If the person you're sending your picture or video message to doesn't have picture messaging on their phone, they will usually be sent a link so they can see your message online if their mobile network provider supports it.

To find out how much it costs to send a picture or video message, check out our price guide.

Troubleshooting picture & video messages.

To find out how to send a picture or video message go to our device support and select your phone.

If you're having problems sending or receiving picture or video messages, here are some tips which may help:

  • Try turning your phone off and on again - over 80% of all faults can be fixed by simply doing this.
  • Check how much memory you have left on your phone. If the memory is full or nearly full, delete some messages from your inbox and sent mail box.
  • Turn off call barring on your phone. To do this check your user guide for instructions.
  • Sending picture messages or text messages to premium rate numbers isn't included in your text allowance. If you're on Pay Monthly, you may have blocked texting numbers that aren't included in your allowance. You can read about setting up, and removing blocks on your account by checking out Controlling your spend. If you’re trying to send a shortcode or premium text number on Pay As You Go, make sure you've got enough credit to cover the message.
  • If you're still having problems sending or receiving picture or video messages, go to our online Coverage Checker to ensure there's coverage in your area.



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