Samsung Galaxy Alpha support.

Connecting to the internet.

There are two ways for you to connect to the internet on your phone. You can connect by using our network or by using Wi-Fi.

If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. All our phones come with the internet already installed and ready to use. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. Also, if you're not using Wi-Fi you should switch it off to avoid any connection issues and save your battery.

If you're using a non-Three phone, you'll need to update your internet settings.

Find out how to:

Make sure you can connect through our network.

Connect to Wi-Fi.

Check your internet settings.

To make sure you can connect through our network:


  1. From the homescreen, tap and hold the notification bar at the top and slide your finger down

  2. Swipe your finger to the left to reveal more options

  3. Make sure that the box for Mobile data is lit up

    You can also connect to the internet using Wi-Fi if you have a Wi-Fi connection at home or work.


To connect to Wi-Fi:


  1. From the homescreen, tap and hold the notification bar at the top and slide your finger down

  2. Tap Wi-Fi to switch it on

  3. Tap and hold Wi-Fi. Available networks will be displayed. Tap on the network you want to connect to

  4. Enter the wireless password and tap Connect

    If you're using a non-Three phone or having issues connecting to the internet using our network, you should check your internet settings.


To check your internet settings:


  1. From the homescreen, tap and hold the notification bar at the top and slide your finger down

  2. Swipe your finger to the left to reveal more options

  3. Tap and hold Mobile data

  4. Tap Access Point Names

  5. Tap 3 and make sure the settings are:

    Name: 3
    APN: three.co.uk
    Username: None
    Password: None
    MMSC: http://mms.um.three.co.uk:10021/mmsc
    MMS proxy: 8799
    APN type: Default

  6. If you can't see 3, tap the + icon and enter the details above

    You should now be connected to the internet.


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