Samsung Galaxy Alpha support.

Turning 4G on or off.

To use 4G on our network, you'll need to make sure you've got the latest software version available for your phone. You'll also need to check to make sure you've got 4G coverage in your area.

If our 4G network isn't available in your location yet, you can check our list to see if we're bringing 4G to your area.

You should also make sure that 4G is enabled on your phone. If for some reason you decide you don't want to use 4G yet, you can also disable 4G on your phone.

To enable or disable 4G on your phone:

  1. From the homescreen, tap and hold the notification bar at the top and slide your finger down

  2. Swipe your finger to the left to reveal more options

  3. Tap and hold Mobile data

  4. Tap Network mode

  5. If you want to use 4G, make sure LTE/WCDMA/GSM is enabled. If you just want to connect to our 3G network, make sure WCDMA/GSM is enabled.


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