Apple iPad Air 2 support.

Using a PUK Code.

The steps below are based on using the latest software. If the screenshots or steps look different to you, you should update your software, to keep your iPad working smoothly and securely.

If you enter the wrong PIN three times, your SIM will become locked. You'll need a PUK code to unlock the SIM - call us on 333 from a Three phone or 0333 338 1001 (standard rates apply) from any other phone.

Note: Don't try to unlock the SIM without the correct PUK code as this will block your SIM completely. If it gets blocked, you'll lose all the information stored on your SIM and you'll need to get a new SIM card. If this happens, call us on 333 from a Three phone or 0333 338 1001 (standard rates apply) from any other phone.

To unlock your iPad using a PUK code:


  1. Tap Unlock

  2. Enter the PUK code we gave you and tap OK

  3. Enter the new PIN you want to use, tap OK

  4. Enter the new PIN again, tap OK

    Your SIM will now be unlocked.


Want to find out more about the Apple iPad? Explore iPads on Three.

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