Sony Xperia™ Z5 support.

Updating your software.

It’s a good idea to update your phone’s software regularly. Updating your software gives you new features, keeps your phone running smoothly and can fix a lot of common problems. It should always be one of the first things you do if you’re having problems with your phone.

Before you can update your phone, make sure your battery is fully charged. You should also make sure that you've backed up your personal data, like contacts, that are stored on your phone.

Software updates need to be approved by mobile networks before your phone will allow you to update your software. If you're using a phone that you didn't get from us, an update may not be available at the same time as it would be for a phone that came from Three.

Some software updates might be too big to download to the phone so you'll need to use Sony PC Companion on a computer to update. Click here to see how to do it.

To update your software on your phone:

  1. On the homescreen, tap the Apps icon.

  2. Tap Settings.

  3. Tap About phone.

  4. Tap Software update.

  5. Your phone will now check for updates.

    Note: Checking and downloading software updates will use data included in your plan. If you have a data limit, check your My3 account to make sure you have enough data left.

    To update your software:

    1. When an Install software message appears on your screen, tap Install now.
    2. Tap OK.

    The software on your phone will now have been updated.

If you,ve updated your software because you were having a problem with your device, has this fixed the problem?


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