5G Hub Support.

There are lights on my hub. Why can't I connect?

There are different coloured lights on your hub and when they're lit, they let you know your signal strength.

Green: Strong

Yellow: Medium

Red: Weak

If your signal strength is weak, make sure there isn't anything obstructing the signal to the hub. This could be curtains blocking it at the window, electronic devices nearby or household items blocking it, such as a house plant.

If you're still having issues, you can try these steps:

  1. Ensure your device's wireless setting is turned on.
  2. Double check you're connected to the correct network (Three Broadband SSID).
  3. Reboot your device hub. Make sure to leave the device off for about 30 seconds and connect.

If you're still having problems, get in touch so we can help.

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