If you're having problems connecting to the internet with your dongle, these tips may help you.
You should make sure that:
3Connect is running before you plug in your dongle - it's always best to start 3Connect before plugging in your dongle.
you've tried restarting your dongle. If the Connect button remains greyed out ten seconds or so after you've plugged your dongle in, unplug your dongle for about ten seconds, then plug it back in while 3Connect is running. This will restart the dongle.
Your computer has finished starting up before you try to connect to our network. Your dongle may not have been found when you plug it in if your computer hasn't finished starting up.
The dongle is correctly plugged in - the casing around your USB port may be stopping your dongle from connecting. If your dongle came with an extension cable, you can use that to make sure it's properly plugged in. You can also try plugging the dongle into a different USB port.
Your SIM is correctly installed - your dongle won't work if your SIM hasn't been properly inserted. When you insert your SIM card, make sure that you push it right into the dongle until it locks itself inside.
A firewall isn't interfering with your software - your firewall or anti-virus software may be blocking access to the internet or interfering with your software. You may need to switch it off when installing your dongle software or change some settings to 'allow' 3Connect to connect to the internet.
You have network coverage in your area - if you can only see one or two bars on your 3Connect dashboard, you may have problems connecting to the Three Mobile Broadband network. If we're improving the network in your area, services may be interrupted for a short period in certain areas. This doesn't usually last longer than six to eight hours and we'll let you know about it in advance.
Your computer's operating system is Windows XP, Vista, 7 or OS X for an Apple Mac.
Your browser settings are correct. When you're connected to the Three network using 3Connect, please check that the LAN/proxy settings are off. To do this in Internet Explorer:
Select Tools
Select Internet Options
Select the Connections tab
Tick the Never dial a connection box
Select LAN Settings
Make sure everything on this page is unticked
Your browser is not in 'offline mode'. To check this, go to the setting labeled Work Offline. It's usually located in either the File or Tools menu inside Internet Explorer. Make sure it's not ticked.
Try a different internet browser. There are several popular web browsers available on the internet. Some have better methods of connecting to the internet than others. The three most common browsers are:
