It’s a good idea to update your phone’s software regularly. Updating your software gives you new features, keeps your phone running smoothly and can fix a lot of common problems. It should always be one of the first things you do if you’re having problems with your phone.
We test each software update to make sure it works effectively and improves your experience on our network. Once we've tested the update, we'll agree a release date with the manufacturer. If the latest software release isn't ready for our network, we may wait for the next version to be released.
The two types of software updates are:
generic software - manufacturers always release this first. It's a basic software update which isn't designed to work for all phone networks
customised software - this software is often released two to four weeks after the generic software. Usually we wait until the customised software update is ready as this gives the manufacturer time to fix any problems with the software and gives you the best possible experience.
Software updates can often fix bugs, arrange wallpapers and widgets and offer new applications and services to improve your network performance.
Updating your software.
When a software update is ready, a message will normally appear on your phone asking you to download the latest update. If you're not sure if your phone is ready to update, you can check to see if there's a notification in its settings.
Apple updates are released through iTunes. For other phones, you'll need to connect your phone to a computer using your USB cable and follow the your manufacturer's instructions, which can be downloaded from the manufacturer's website here: