Our plans to switch off 3G

We’ll be saying goodbye to 3G at the end of 2024 as we work on bringing you faster download speeds, better quality streaming and a more reliable experience with our 4G & 5G Big Network Build roll out.

Better, faster, reliable:

We are changing up our network with better technology, building extra sites, upgrading 3G only sites to 4G and accelerating our 5G roll out in fact, we’re spending more than £2m every day to make this happen.

This means you’ll be able to take advantage of being on the UK’s fastest 5G network, as recognised by Ookla®* in even more areas than ever before.

What this means for you:

We’ll be one of the UK’s first exclusively 4G & 5G networks by 2024. Don’t worry, there’s lots of time to make the move over to a suitable device if you haven’t already, and we’re here to help all the way.

There are a few things you can do now, to future proof your device and services from the upcoming changes;

* Based on analysis by Ookla® of Speedtest Intelligence® data for Q3–Q4 2021. Ookla® trademarks used under license and reprinted with permission.
** Subject to credit eligibility and having completed a minimum of 3 months of your SIM Only contract.
*** Find out more information about 4G Calling Abroad

What is 4G Calling and how do I check I have this on my device?
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I’m in a 3G only area right now, what should I do?
I can’t afford to upgrade right now, what should I do?
The device I have is suitable for my accessibility needs and I don’t want to change it, what should I do?
Why can’t I stay on 3G?
What will happen if I don’t move to a 4G or 5G device?
I’m a Broadband customer, what does this mean for me?


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